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Redemption​ Terms & Conditions 

1. Voucher is valid for three (3) calendar months from date of issue. 

2. It will take approximately 14 working days to process redemption.

3. Redemption vouchers are subject to availability.

4. Redemption voucher is valid for one-time use at all Pet Lovers Centre and The Pet Safari stores in Malaysia. Any unutilised value of the voucher will be forfeited.

5. Multiple vouchers of the same brand can be used in a single transaction.

6. Redemption voucher is not valid for home delivery, pet tags and grooming services. 

7. Brand voucher can only be used to purchase specific items of the brand only.

8. Voucher is not replaceable if damaged, lost or stolen.

9. For amendment or extension of voucher by three months, a service fee of 40% loyalty points of stipulated voucher value will be imposed. 

10. Each voucher is limited to one amendment or extension only.

11. NRIC and membership card must be presented during the collection of vouchers.

12. Both redemption letter and VIP Card must be presented during collection and redemption.

13. Management reserve the rights to amend the terms and conditions governing the use of redemption voucher without prior notice.